Terms & Conditions
Last updated: 07/02/2024​
Welcome to Masterpro Cleaning Service. These terms and conditions outline the rules and regulations for the use of our website and services.
Introduction
By accessing our website and using our services, you agree to comply with these terms and conditions. If you disagree with any part of these terms, please do not use our website or services.
Services
Masterpro Cleaning Service provides residential and commercial cleaning services. The details of the services provided are outlined on our website.
Booking and Payment
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Booking: Clients can book our services by contacting us directly via phone or email.
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Payment: Payment will be charged while the service is conducted unless otherwise agreed upon.
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Cancellation: To receive a refund of the deposit, cancellations must be made at least 48 hours before the scheduled service time. Cancellations made within 48 hours of the scheduled service will not receive a refund but may reschedule the service to a more convenient date.
Client Responsibilities
Clients are responsible for providing access to the property and ensuring that the necessary utilities are available for our staff to perform the cleaning services. Clients must also secure any valuable or fragile items before the cleaning service begins.
Equipment and Supplies
We provide all the equipment and supplies needed to conduct the service, except for laundry services, where clients are required to provide the necessary equipment and detergent.
Liability
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Damage: Masterpro Cleaning Service is insured and will take responsibility for any damage or loss caused by our staff.
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Loss: We are liable for any loss of property caused by our staff's gross negligence or intentional misconduct.
Satisfaction Guarantee
We strive to provide the highest quality cleaning services. If you are not satisfied with our service, please let us know as soon as possible, no later than 12 hours after the service is complete, and we will address the problem.​
Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
Intellectual Property
The content on our website, including text, graphics, logos, and images, is the property of Masterpro Cleaning Service and is protected by applicable copyright and trademark laws.
Changes to Terms
We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and the updated terms will take effect immediately upon posting.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the state of Texas. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Texas.